Company Info


Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States
Phone: 786-468-2000
Web Site: www.arshtcenter.org

Ticketing Services Manager

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Job ID:

2073

Location:

Miami, FL, FL, United States

Category:

Other
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Job Views:

31

Zip Code:

33132

Employment Type:

Full time

Posted:

01.22.2023
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Job Description:

Basic Function
 
Ticket Services Managers oversee the internal control of daily operations and coordinate event information between promoters, Center personnel, and external ticketing companies in a timely manner for assigned events. An ideal candidate for a Ticket Services Manager position thrives in a fast-paced environment and is energized by creating exemplary customer service. An ideal candidate works well with a variety of personalities and is a tremendous team player.

Responsibilities

  • Ensures the smooth daily operation of customer service and sales functions.
  • Cultivates and maintains a solid, respectful working relationship with the Resident Companies, touring companies/agencies, and other facility renters.
  • Achieves and maintains proficiency with the Tessitura ticketing system as it relates to Ticket Services as well as its impact on other departments.
  • Creates Customer Service Representative schedules, ensuring adequate coverage for office hours and performances.
  • Hires, trains, and supervises Customer Service Representatives.
  • Monitors Customer Service Representatives to ensure adequate development and training.
  • Conducts Customer Service Representative employee evaluations.
  • Compiles and distributes sales and financial reports to related departments and to presenters for assigned shows and events and is able to evaluate and explain data to internal personnel and third parties.
  • Prepares and submits box office statements for settlement and all pertinent records pertaining to settlement for assigned shows and events.
  • Reviews and resolves complaints related to ticketing.
  • Assists in the oversight of seat inventory, holds, and internal/company ticket requests.
  • Maintains emergency processing plans for night of show system failures.
  • Undertakes any other responsibilities relating to ticketing services.

Job Requirements:

Qualifications

The ideal candidate will have the following professional experience:
  • At least five to seven years’ experience in a multi-venue organization developing, implementing, managing, and maintaining a full-service Box Office.
  • At least five to seven years’ experience in working with computerized ticketing software.
  • Extensive accounting and customer service experience essential.
  • Knowledge of a theater environment and non-profit organizations preferred.
  • Four-year college degree in related field or the equivalent in level of experience.
  • Ability to supervise and direct staff.
  • Effective verbal and written communications skills.
  • Excellent organizational skills.
  • Ability to work independently.
  • Ability to perform well under stressful conditions.
  • Knowledge of Tessitura and Enghouse Interactive Contact Center.
  • Availability to work weekends, evening hours, and holidays required.
  • Ability to communicate in Spanish highly desirable.

Personal Characteristics

The Ticket Services Manager should be:
  • A strong leader
  • Able to work well with a variety of personalities
  • Action-oriented
  • Determined and persistent
  • Highly energetic
  • Dedicated to accomplishing the organization’s goals
 Physical Demands
  • While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions;
  • While performing the duties of this position, the employee may frequently lift and or move 20 pounds of materials;
  • The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.
 
Suggestions for candidates and expressions of interest should be addressed to:
 
E-mail: resumes@arshtcenter.org, with Ticketing Services Manager search in the title line.
 
Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.
 
 
The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented both onstage and off