SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time Manager of Guest Experience. The Guest Experience Manager must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position works with the Director of Guest Experience managing the daily operations of the museum, supporting the Guest Experience team to ensure consistent high standards of customer service, and efficient overall floor operations. Serves as a role model to the front-line staff leading by example, coaching and motivating a team of 45+ employees each day in a 365-day operation Responsible for reviewing scheduled floor coverage. Oversees Guest Experience ambassadors and volunteers. Communicates effectively with other Guest Experience Managers, Membership, Retail, Food Service, Security and Facilities personnel on a daily basis to maximize the guest experience and overall building traffic flow.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work time will be split between working in an open office setting and on the floor. Exposure to outdoor activities is often requested.