SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Floor Supervisor to support the Guest Experience Management team. The Guest Experience Floor Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Floor Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Supports floor operations as necessary. Communicates effectively with other Guest Experience Managers, Volunteer Coordinators, and Membership personnel to provide consistent coverage and smooth operations.
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EDUCATION and/or EXPERIENCE:
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