Company Info

Phillip and Patricia Frost Museum of Science
1101 Biscayne Blvd
Miami, FL, United States
Phone: 3054349561
Web Site: https://www.frostscience.org/

Reservations Associate

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Job ID:

1340

Location:

Miami, FL, United States

Category:

Customer Service

Salary:

$12.00 per hour
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Job Views:

75

Zip Code:

33132

Employment Type:

Full time

Posted:

02.12.2020
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Job Description:

SUMMARY: The Patricia and Phillip Frost Museum of Science is seeking a dynamic full-time Reservations Associate to make group reservations, answer inbound phone call and web inquiries, and to provide superior customer service to all guests. The Reservations Associate must embrace and model outstanding customer service and assist in running an efficient business operation. 


KEY DUTIES AND RESPONSIBILITIES: 

  •  Communicate with teachers, group leaders and individuals by phone and email to answer all questions and suggest appropriate programs
  •  Maintain accurate and current financial and attendance reports regarding group arrivals, event/class/camp registrations.  
  •  Enroll individual patrons in assorted educational workshops and events. 
  •  Send invoices, payment reminders and receipts as needed.  
  •  Invoice and post payments for scheduled reservations/registrations.  
  •  Invoice schools for additional payments due after their visit (aged receivables). 
  •  Other duties as assigned

Job Requirements:

MINIMUM JOB QUALIFICATIONS/EDUCATION: 

Education: Associate’s degree (A.A.) required and one (1) year of related experience and/or training required or equivalent combination of education and experience.


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES  

  •  Experience with complex ticketing systems (Tessitura preferred)
  •  Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals.
  •  Ability to juggle many tasks calmly and efficiently in a fast paced setting.  
  •  Ability to work independently  
  •  Outstanding Computer skills, proficiency in MS Outlook and MS Office required (PowerPoint, Excel and Word)
  •  Strong attention to detail, organizational skills, excellent problem solving skills and the ability to work independently and perform successfully in a flexible environment.
  •  Demonstrate superb oral communication skills, and the ability to work with people of all ages.
  •  Must be able to handle confidential and financial information
  •  Willingness to adhere to professional Frost Science standards and practices
  •  Ability to work evenings, holidays and weekends as scheduled
  •  Excellence in English language (oral and written) required; preference for bilingual Spanish; Haitian Creole a plus 


WORK ENVIRONMENT: 

  •  Work is normally performed in an interior office environment and moving throughout the Museum. Light physical effort, with little or no exposure to physical risk. Some work will be required from time to time in an exterior environment with exposure to climactic conditions. Schedule will include non-traditional hours, evenings, and weekends as needed.
  •  Some tasks require variety of physical activities, related to walking, standing, stooping, sitting, reaching, lifting (up to 50 lbs.), etc.

Equal Opportunity Employer M/F/D/V

Please apply online: https://www.frostscience.org/careers/