Company Info
Miami City Ballet
2200 Liberty Ave.
Miami Beach, FL, United States

Phone: 3059297000
Web Site:

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Company Profile




DIRECTOR OF CRM AND DATA SERVICES


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Job ID:

961

Location:

Miami Beach, FL, United States

Category:

Database Management

Salary:

$85,000.00 per year
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Job Views:

207

Zip Code:

33139

Employment Type:

Full time

Posted:

10.04.2018
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Job Description:

Reporting to the Chief Marketing Officer, this hands on position provides leadership and support of the organization’s Tessitura CRM system, related applications, and data.   The Director of CRM /Data Service will facilitate the mastery of the CRM system within the organization, ultimately defining and implementing the effective use of Tessitura as both a functional tool for maintaining current patron information and leveraging Tessitura and related systems to its fullest capacity.
 
In collaboration with CMO and Chief Development Officer, this position will identify and prioritize the Tessitura related projects, establish policies & guidelines, and implement the standardization of best practices that result in the overall team success.   As the organization’s confident and self-sufficiency increases, the Director will work with the CMO to utilize ROI functionality within Tessitura to seek ways in which Tessitura can identify and support increased revenue generation through ticket sales and donor relations.


ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Applications Specialist
  • Function as “the hub” of the Miami City Ballet’s Tessitura users group, made up of power users from all departments across the organization.
  • Serve as the source of information and management regarding Tessitura and other databases.  Understanding the schemas and structures of Tessitura’s Microsoft SQL Server based database in order to manage, update, and customize it successfully.
  • Serve as lead Tessitura applications specialist supporting other users use of the system.
  • Champion the organization-wide adoption of Tessitura, dashboards, BI tools, and other functionality to support best business usage of the Tessitura software by the respective departments
  • Implement custom reports, screens and enhancements to Tessitura and related services using T-SQL, InfoMarker, SSRS and other tools in order to cost effectively bring the functionality of Tessitura in line with current and future needs of the organization.
 
Leadership and Policy Development
  • Provide leadership and coordination of the expansion and advancement of Tessitura usage
  • Serve as the primary operational liaison with internal and external partners regarding the installation and upgrade of Tessitura and associated products
  • Provide guidance, implementation and support of integration and/or migration of other data with / into or out of Tessitura
 
 
Data Management & Systems
  • Organize and manage protocols for patron and participant data entry and tracking, in conjunction with management team, project leaders and Miami City Ballet Tessitura users group 
  • Develop, inculcate and ensure data standards and integrity are established and maintained, in conjunction with CMO 
  • Promote and run optimal data hygiene, including NCOA, account merging, wealth screening and other appends.
  • Provide in-house training to all user groups and recurring training sessions including new staff members, version upgrades, and new associated implementations.
  • Develop and share documentation of Customizations, proprietary usage, and analytics approaches related to systems being managed.
 
Reporting and Analysis
  • Oversee data capture to proactively enable reporting and inform analysis for marketing, fundraising, education programs and community engagement activities
  • Translate requests for business intelligence into actionable data capture and analysis 
  • Develop usage of native reporting functionality in Tessitura and T-Stats and future Tessitura BI offerings by users group team 
  • Facilitate generation of complex lists/leads, and train others to generate their own lists/leads 
  • Provide customized reports (or otherwise) and analysis of patron and participation trends using Tessitura and native BI Tools 
  • Provide decision-making support for management utilizing Tessitura and T-Stats 
 
Database Performance
  • Maintain database security.
  • Monitor database performance using native monitoring tools; proactively recommend and develop custom monitoring scripts based on the MCB’s use of databases.
  • Participate with web developers in load testing to determine performance baselines and benchmarks.
  • Implement creative and thoughtful and cost effective solutions to work around Tessitura limitations.
  • Work with IT infrastructure team to ensure maximum application availability and connectivity.
  • Create and maintain application upgrade test plans, fully documenting all application testing efforts.
 
Technical Operations & Support
  • Work with departments to create and/or modify financial, analytical, demographic and customized reports through the use of MS SQL.
  • Automate daily and regularly scheduled database tasks using scripts.
  • Interface with multiple users across the organization and effectively manage projects; focus on user needs in defining user requirements and retrieving accurate information/reporting from data sources.
  • Plan and document procedures for disaster recovery and database administration specific to MCB.
  • Provide technical support for all report applications.
  • Analyze patron and/or donor databases to pull specific information as needed by departments.
  • Ensuring the ecommerce functionality of the website is optimized and revenue is flowing.

Job Requirements:

  • Bachelor degree (preferably in an IT-related major) or equivalent experience.
  • Minimum of five years of experience in Customer Relationship Management (CRM) applications and/or database and database reporting systems is required for success.
  • A proven track record in training, managing, and motivating others to adopt applications or data systems, and in using data analysis to inform business strategy and provide business intelligence. 
  • Strong verbal and written communication with mindset of customer service are required.
  • Strong analytic mindset and problem-solving skills.
  • Proven history of database functionality and use, including list generation, extractions and data analysis is required.
  • Proven expertise in Windows and client/server SQL databases; advanced proficiency with SQL Server Reporting Services (SSRS); proficiency in Microsoft Word/Excel and Access; Microsoft SQL Business Intelligence Development Studio, SQL Query knowledge and relational database system skills.
  • Highly accurate and detail-oriented while meeting goals and scheduled timelines.
  • Strong organizational and time management skills.
  • Highly capable of quick and critical decision-making.
  • Ability to successfully prioritize and orchestrate multiple projects in a fast-paced working environment.
  • Certain duties may require working during off-peak hours.
 
This is a full-time position at the Miami City Ballet offices in Miami Beach, FL.
Email a resume and cover letter to jobs@miamicityballet.org. No agencies or phone calls, please.
Miami City Ballet is an equal-opportunity employer.