Company Info
Museum of Art and Design MDC
600 Biscyane Blvd
Miami, FL, United States

Phone: 7863956307305-237-7710
Web Site:

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Company Profile

Front Desk Museum Associate


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Miami, FL, United States


Administrative Support


per hour

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Job Description:

The Visitor Relations Coordinator facilitates guest services, collection of demographics, and event ticketing and retail operations for the museum Front Desk.
  • Essential Duties and Responsibilities:
    Facilitates ticket sales, guest services and access to the 

  • Manages building access, answers main phone lines and emails for Freedom Tower and Cultural Affairs Departments  

  • Serves as the point of contact with the public upon entering the Museum 

  • Collects visitor demographics 

  • Oversees daily operations and sales from Museum Pop Up Shop retails operations  

  • Conducts qualitative surveys for museum guests and tracks feedback  

  • Monitors access and security for Kislak Collection 

  • Functions as a generalist within the assigned area of responsibility to assist within the scope of 

  • the administrative position 

  • Adheres to all College policies and procedures 

  • Provides general and often detailed information about MOAD over the telephone 

  • Routes calls to the correct division/department for further assistance and provide directions to 

MOAD from any given point 

  • Maintains professional administration environment 

    Knowledge, Skills and Abilities:

  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures 

  • Knowledge and understanding of general Museum environment 

  • Possess excellent organization and communication (both oral and written) skills 

  • Ability to provide excellent customer service 

  • Ability to use sound judgment when dealing with the public including crowd management and incident resolution 

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals 

  • Possess time management skills and ability to prioritize multiple responsibilities 

  • Highly motivated and detailed orientated 

  • Ability to work a flexible schedule that may include evening, weekend and holiday assignments 

  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms.  The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.  The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 15 pounds
    Minimum requirements:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: Bachelor's degree from a regionally accredited institution in related Art field or three (3) years of museum, customer service or related experience.

Job Requirements:

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