Company Info

Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States

Phone: 786-468-2000
Web Site: www.arshtcenter.org

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Company Profile




Patrons Club Ambassador


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Job ID:

753

Location:

Miami, FL, United States

Category:

Customer Service
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Job Views:

2673

Zip Code:

33132

Employment Type:

Part time

Posted:

12.11.2017
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Job Description:

Basic Function

Reporting to the Special Events Manager, a Patrons Club Ambassador passionately leads all patrons service efforts to meet the objectives of the Adrienne Arsht Center. A Patrons Club Ambassador will view all the organization’s activities, performances, programs, events, facilities, contacts and relationships as opportunities to serve as a liaison between patrons and the Advancement Department.

The Patrons Club Ambassador will deliver friendly, thoughtful and helpful service to our theater patrons providing a comfortable and expectation exceeding experience in both the Terra and Paul L. and Trudy Cejas Patrons Clubs. As a representative of the Arsht Center, a Patrons Club Ambassador provides solutions to issues as they arise, answer questions, and ensures safety. This hands-on position leads Patrons Club service calmly and proactively.

Responsibilities
The following are examples of the various functions required. The job requirements are not limited to items on this list.
• Supervise Terra Group Patrons Club and Paul L. and Trudy Cejas Patrons Club service.
• Assist donors/members, ensuring their safety and security and comfort.
• Provide correct and thorough communication to ushers and Special Events Manager.
• Act as liaison between donors/members, ushers and Special Events Manager.
• Assist in the pre-show preparation of Terra and Paul L. and Trudy Cejas Patrons Club service.
• Have a full working knowledge of the Center’s activities and campus.

 

Job Requirements:

Requirements

• Ability to provide excellent donor/member service skills using sound judgment and discretion.
• Must possess effective leadership, supervisory, interpersonal, and problem-solving skills.
• Must be able to stand for extended periods of time and be able to lift up to 40 pounds.
• Must be able to communicate well and work effectively with donors/members in a high-volume theater setting.
• Must be able to work a flexible schedule that includes, nights and weekends.

Ideal Experience

• Understanding of how to function effectively in a multi-ethnic work environment and community.
• Catering experience a plus.
• Strong personal interest in events and the performing arts.
• Understanding of collaborative, team-oriented leadership style.
• Ability to effectively multi-task.

Personal Characteristics
Patrons Club Ambassador should be:
• Action-oriented; a doer
• Affable, easy to get to know
• Determined and persistent
• Highly energetic
• Dedicated to accomplishing the organization’s goals

Physical Demands

• While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
• While performing the duties of this position, the employee may frequently lift and or move 20 pounds  of materials.
• The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.


Suggestions for candidates and expressions of interest should be addressed to:

Patrons Club Ambassador
The Adrienne Arsht Center
1300 Biscayne Boulevard
Miami, FL  33132
Attention:  Trish Brennan, Vice President, Human Resources

Email: resumes@arshtcenter.org, with Patrons Club Ambassador search on the title line.

The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented.