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MiamiArtsJobs: Visitor Experience Association

Company Info
Vizcaya Museum and Gardens
3250 S Miami
Miami, FL, United States

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Visitor Experience Association


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Job ID:

2379

Location:

Miami, FL, United States

Category:

Customer Service

Salary:

$18.00 per hour
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Job Views:

188

Zip Code:

33129

Employment Type:

Part time

Posted:

06.07.2024
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Job Description:

Vizcaya Museum and Gardens is a National Historic Landmark and accredited museum in Miami, Florida (www.vizcaya.org). The Visitor Experience Associates process sales, welcome visitors and tell visitors about available experiences upon arrival at the Admissions Booth and upon entry to the Main House. Visitor Services Associates provide customer service at various assigned posts throughout the estate, indoors and outdoors. The position is in the Visitor Experience Department, reports to the Director of Visitor Experience and collaborates closely with the Assistant Manager of Visitor Experience.
 
Vizcaya is owned by Miami-Dade County and is operated by the non-profit Vizcaya Museum and Gardens Trust, Inc. Our mission is to preserve the estate’s cultural and environmental resources to engage people in connecting with the past, understanding the present and shaping the future. Our vision is to position Vizcaya as an enduring, inclusive, and innovative place that inspires people to embrace the cultural vitality and environmental sustainability of the world around us.

Job Requirements:

Essential Functions
  • Provide excellent customer service to those visiting or contacting Vizcaya by phone or email.
  • Operate Vizcaya’s ticketing system to process sales for general admission, group tours, programs, memberships, and select merchandise and permits.
  • Conduct daily opening and closing procedures and attend daily on-shift team meetings.
  • Orient visitors to specific onsite activities, resources, and accommodations according to Vizcaya’s procedures (permit programs, audio tours, service animals, etc.).
  • Support ongoing visitor studies by collecting feedback or conducting surveys.
  • Support set up and breakdown of pop-up admissions, registration or sales posts during regular operations, special events or programs.
  • Adhere to the museum’s uniform policy and/or guidelines (including the use of required personal protective equipment) and maintain a professional, neat appearance.
  • Attend optional and mandatory continuing education trainings related to job duties and career development (approximately 6/year).
 
This job description is not designed to be comprehensive; duties, responsibilities and activities may change at any time with or without notice.
 
Position Requirements
  • At least 1 year of work experience in a customer service field.
  • High school diploma or equivalent.
  • Positive attitude, good interpersonal skills, flexibility and commitment to collaboration, customer service, strategy, and innovation.
  • English fluency.
 
Factors Vizcaya Will Consider When Evaluating Applicants and Determining Compensation
  • Additional relevant work experience, training, and education.
  • Spanish, Haitian Creole and other language skills.
For questions regarding employment at Vizcaya or to apply to open positions, please email us: HRVizcaya@vizcaya.org.


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