Company Info

Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States

Phone: 786-468-2000
Web Site: www.arshtcenter.org

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Company Profile




House Manager


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Job ID:

2324

Location:

Miami, FL, United States

Category:

Customer Service, Other
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Job Views:

600

Zip Code:

33132

Employment Type:

Full time

Posted:

03.12.2024
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Job Description:

AboutUs
 
Set in the heart of downtown Miami, the Adrienne Arsht Center for the Performing Arts of Miami-Dade County is committed to welcoming and connecting ALL people to the arts, to the Arsht Center and to each other. Our stages are alive year-round with artists from around the world, innovative programming from our resident companies and local arts partners, free community events that reflect Miami’s unique identity and arts education experiences for thousands of Miami children each year.
 
Since opening in 2006, the Arsht Center, a 501C3 non-profit organization, has been recognized as a catalyst for billions of dollars in new development in the downtown area, a leader in programming that mirrors South Florida’s diversity, a host venue for historic events and Miami’s hub for arts education.
 
Each year, we serve more than 80,000 young learners and offer more than 100 culturally diverse and inclusive education programs — many enhanced by the Arsht Center’s relationship with Miami-Dade County Public Schools, local teaching artists and Miami-based arts organizations.
 
The Arsht Center is also a home stage for three resident companies — Florida Grand Opera, Miami City Ballet and New World Symphony — and a launch pad for local artists to make their mark on the international stage. Our 300+ events each year include the Center’s Signature Series of classical, jazz, Broadway, local theater and much more. We present a robust series of touring Broadway musicals direct from New York, the largest jazz series in South Florida, a major annual Flamenco Festival and an award-winning Miami-based theater program. In addition, our Family Fest, Free Gospel Sundays, CommuniTEA LGBTQ+ celebration and Heritage Fest are among dozens of free events that bring together people from all corners of our community. For more information, visit arshtcenter.org.
 
Basic Function
 
Reporting to the Director of Guest Services, this position will provide supervision for the front of house management of all performance venues. The House Manager works closely with box office, volunteer services, production, operations, development, security and marketing personnel to ensure that houses open and programs start on time while maintaining guest satisfaction, comfort and safety.  
 
Responsibilities
Responsibilities include, but are not limited to:
  • Schedule and train ushering staff in customer service procedures, evacuation, medical and life safety issues as they relate to patrons.
  • Prepare and communicate pre-performance informational meeting with staff and volunteers.
  • Maintain applicable attendance records, verifying nightly ticket count.
  • Prepare nightly performance reports of event specifics; coordinate/interface with Center’s security personnel on the proper and timely reporting of incidents involving patrons.
  • Work closely with box office personnel to troubleshoot all ticket problems and consumer complaints.
  • Ensure accessibility for all guests.
  • Coordinate program distribution and insert schedules.
  • Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
  • Coordinate with Production Manager(s) to ensure that houses open on time, programs start on time, late seating is on schedule and intermissions stay within requested time.
  • Coordinate with marketing the attendance of photographers and representatives of the media.
  • Create wayfinding/informational signage as needed for performances.
  • Enforce house rules.
  • Confirm that the buildings are clear and ready for lock down.
  • Work with security to ensure maximum patron safety
  • Attend weekly logistics meeting and show advance calls. Communicate key information to stakeholders and ensure the guest services team is prepared for all venue activations.
  • Attend departmental and pre-production meetings during business hours as required.
  • Assist with venue setup& restoration and inventory of Guest Services equipment.
  • Assist with special projects as needed.
  • Perform departmental administrative tasks as assigned including usher scheduling, training, and evaluation.

Job Requirements:

Ideal Experience
  • A minimum of 3 years of experience as a house manager in a theater or performance venue.
  • Exemplary customer service skills combined with persistence and patience in working with various groups of people.
  • Knowledge of theatrical operations.
  • Demonstrated ability to act as a diplomatic leader and motivate others.
  • Ability to remain levelheaded, resolve multiple challenges and requests in an extremely fast-paced, demanding environment.
  • Able to work a non-traditional work schedule.
  • Computer literacy and knowledge of databases. (Excel, Word, Publisher, Powerpoint, Tessitura, Google Docs)
  • The ability to communicate in Spanish is highly desirable.
  • Excellent verbal and written communication skills.
  • Working knowledge of current ADA regulations
Personal Characteristics
The House Manager should be:
  • Action-oriented; a doer
  • Affable, easy to get to know
  • A good team player
  • Devoted to providing quality customer service
  • Determined and persistent
  • Highly energetic
  • Dedicated to accomplishing the organization’s goals
 Physical Demands
  • While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
  • While performing the duties of this position, the employee may frequently lift and or move 25 pounds of materials.
  • The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.
Suggestions for candidates and expressions of interest should be addressed to:
 
Email: resumes@arshtcenter.org, with House Manager search in the title line.
 
Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.
 
The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented.