MOCA Guest Experience Associates are key members of the museum’s front of house team. They are responsible for delivering outstanding customer service and being positive representatives of MOCA at all times. Guest Experience Associates report directly to the Guest Experience Manager.

Major Areas of Responsibility
Front Desk

• Perform general reception duties, greeting the public, special guests, members, and groups in a cheerful, positive manner at all times.
• Process cash and credit card transactions for admissions, merchandise sales, program and membership fees, through the museum’s point of sale systems (Altru) with accuracy.  
• Provide accurate, up to date information about MOCA, exhibitions, programs, and services, both in person and over the telephone.
• Capture accurate statistical, marketing, and membership data, including zip codes and email addresses, and issue reports to senior management.
• Inform guests of the museum’s guidelines and enforce them when necessary.
• Help to secure the art work by restricting umbrellas, backpacks and other larger items from entering the galleries
• Answer general phone inquiries and/or transfer callers to the appropriate staff member. Take and distribute messages as needed.  
• Assist with Shop merchandise projects such as tagging, labeling, and restocking
• Restock frontline desk materials and maintain organized workspaces

In Gallery:

• Warmly greet guests entering the assigned exhibition space while verifying their paid admission.
• Offer information about the artworks and artists
• Monitor all activity within the assigned gallery area to prevent any potential damage to the artwork.
• Politely but firmly remind guests that the art works should not be touched unless the work has an interactive component designed by the artist. If the piece is interactive advise/demonstrate the means of interaction or alternative views of work.
• Holds responsibility for the appearance of gallery, reporting any discrepancies to the Guest Experience Manager, such as but not limited to: lights, artwork, electronics, and any building needs.
• Kindly enforce gallery guidelines such as photography rules, food and drink restrictions, etc.
• Seek assistance from security if a problem escalates beyond training.
• Attend training sessions for curatorial information regarding the works on display and the exhibition concepts defined by the artists, as well as content training with Curator of Education and/or education staff.

General:

• Provide general support cross departmentally for MOCA public programs and special events.
• Maintain up to date knowledge of MOCA’s programs and membership benefits and actively communicate opportunities for further engagement to guests.
• Participate in the museum’s safety and emergency plan trainings held for staff and volunteers.  
• Assist with other duties as required and assigned by the Guest Experience Manager.

Qualifications

• Positive team player with excellent communication, interpersonal skills, and conflict resolution.
• Ability to work under general direction.
• Ability to process information accurately and within a deadline.
• Aptitude for performing work requiring close attention to detail.
• Ability to prioritize workload and to change priorities on short or little notice.
• Experience in a customer facing role.

Requirements

• High School Diploma or equivalent required.

Desired

• Fluency in Haitian Creole and/or Spanish.
• Experience in cash handling with knowledge of Point of Sale systems.
• Interest in art and/or museums.

Terms: This is a part-time, hourly position, not to exceed 29 hours a week. Weekend availability is required with some evening duties as needed. A level 2 background check will be required upon offer of employment.

Reports to: Guest Experience Manager

Supervises: None

Compensation: $15/hour

To Apply: Please email a cover letter, resume and three references to trodriguez@mocanomi.org with subject Guest Experience Associate.  No phone calls please.
 
MOCA maintains a strong policy of equal employment opportunity for all employees and applicants for employment. The museum hires, trains, promotes, compensates and dismisses employees without regard for race, color, creed, religion, gender identity, sexual orientation, national origin, age, marital or veteran status, disability, citizenship, or political belief that does not prohibit performance of essential job functions. We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply.

ABOUT MOCA
 
Mission
MOCA North Miami presents contemporary art and its historical influences through exhibitions, educational programs, and collections. Inspired by its surrounding communities, MOCA connects diverse audiences and cultures by providing a welcoming place to encounter new ideas and voices, and nurturing a lifelong love of the arts.


Vision 
MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.


MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.


MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.