SUMMARY

The Events Sales Manager is responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event or visitation experience. The Events Sales Manager will set the overall strategies for the sales department. It is the responsibility of the Events Sales Manager to manage accounts and secure future business opportunities. Event contracts can range between a small group event 20+, up to a high-end event production 500+.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Responsible for all aspects of the organization’s facility rental program, and sales programs.
• Develop and execute standard operating procedures to ensure smooth departmental operations and event set up and breakdown.
• Attend site visits, pre-event planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Develop and execute a sales plan to grow event revenue opportunities that aligns with the department and organizations objectives throughout the year.
• Responsible for identifying new and repeat business.
• Ensure all known opportunities are logged in CRM and updated at all times.
• Be the go-to contact person for internal and external collaborators for any event-related questions and queries.
• Schedule and organize internal events including logistics. Serve on internal event committees to further the organization’s goals and partnerships.
• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various departments.
• Prepare Sales Budget and monitor expense for facility rentals, group and catering sales.
• Develop an annual sales plan for facility rentals and tourism sales in conjunction with other departments; monitor effectiveness of initiatives and initiate changes as needed.
• Meet regularly with catering manager to plan and review operational items including but not limited to menu, promotions.
• Advise senior management on logistical and operational issues, and opportunities surrounding revenue and operational efficiencies.
• Maintain a healthy pipeline of leads that ensures achievement of established revenue targets.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
• Monitor and evaluate impact of trends in the industry, GMCVB reporting, and citywide trends and their impacts on meetings.
• Attend industry events
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree in Hotel Management, Marketing, Business Administration or equivalent education and experience.
• 4+ years of experience of event/sales experience/leisure
• Proven track record of event sales revenue
• Requires exacting attention to detail and excellent customer service, whether in person, or by other communication methods
• Ability to work with board of directors, major partners
• Experience managing a team and collaborating with others

• Must be highly organized with the ability to prioritize and manage multiple projects and timelines
• Strong written and verbal communication skills
• Excellence in the English language (oral and written)
• Experience with Delphi software (preferred)
• Strong knowledge of Microsoft Office and Excel
• Must be able to handle confidential/financial information

WORK ENVIRONMENT

• Must be available to work evenings and weekends on a consistent basis
• Must be able to stand for long periods of time, move quickly from space to space to quickly resolve issues and oversee events team members
• Must be able to work for extended periods of time in elements, sun, heat, wind, etc.
• Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, reaching, lifting (up to 50 lbs.)

Due to the nature of events in general, regular availability to work nights and weekends will be an essential component of this position. The Events Sales Manager will be expected to be onsite during most museum events.

CLEARANCE REQUIREMENTS

• Background clearance 
• Drug screening as part of the Drug Free Workplace Program.
• Must have received or be willing to receive the COVID-19 vaccine(s) by date of hire to be considered for employment unless applicant is eligible for an exemption pursuant to all applicable laws.