Company Info
Miami New Drama
1040 Lincoln Rd
Miami Beach, FL, United States

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Company Profile

House Manager


Job ID:



Miami Beach, FL, United States


Customer Service


$20.00 per hour

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Employment Type:

Part time



Job Description:

Miami New Drama (MiND) at the Colony Theatre is seeking a House Manager to become a valued member of the theater management team. 


Scope of Work:

All items are executed with the oversight and direction of the General Manager & Managing Director. Works in close collaboration with the Box Office Manager.


House Manager Responsibilities:

  • Launch a volunteer program to assist with front of house and company management needs and engage the community

    • Train, schedule and manage volunteers on front of house policy, procedures, supplies and workflows.

  • Oversee hiring and scheduling of a core team of ushers and front of house staff including tracking hours and submitting payroll in a timely manner

  • Serve as the primary point of contact for escalated customer service issues and service recovery during performances.

  • Order, manage sales, and maintain merchandise and any concession products as needed

  • Follow up with customers based on pre- and post-show survey results in consultation with management.

  • Coordinates performance timelines with stage management, including talkbacks, curtain speeches, and intermission and other accessibility services.

  • Maintain ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager.

  • Manages all pre-show activities including Playbill/program distribution, pre-show walk-throughs to ensure chamber cleanliness and accessibility and ensure appropriate volunteer and staffing levels for every performance.

  • Assist with community engagement and group sales efforts

  • Complete house reports after each performance.

  • Provides leadership in emergency situations, including fire alarm and inclement weather warnings.

  • Coordinate with management to ensure all accessibility requirements are followed

  • Serve as COVID Safety Manager for Front of House team

  • Coordinate with management for Opening Night and special event needs

Job Requirements:


  • Proficiency in written and conversational English and Spanish is required.

  • A minimum of 2 years’ work experience in ticket sales, front of house, theatre, and/or customer service is preferred.

  • Strong attention to detail and accuracy is a plus.

  • Strong leadership that inspires a high level of work ethic, positive attitude, and collaboration is a plus.

  • Excellent organizational and time management skills.

  • Superior experience using G Suite 

  • Strong presentation skills in a public setting; excellent oral and written communication skills is a plus.

  • Ability and passion to work inclusively with all ages and diverse populations.

  • Experience in conflict resolution and creating a collaborative work environment.

  • Able to manage multiple deadline-oriented assignments and projects at any given time. 

  • Works effectively both independently and as a collaborative team member.

  • Self-direction and high motivation is a plus.

  • Must have reliable transportation; a valid driver’s license is required.

  • Most nights and weekend work is required.

  • Ability to lift up to 15 pounds is required.


Pay & Hours:

$20/hr - 30 hours weekly guaranteed, overtime available



  • in office - may increase based on level of activity in the season, additional hours remotely
    Approx 35 hours per week average.


TO APPLY: submit resume as a PDF via email to

Miami New Drama operates under the Fully Vaccinated Rider released by Actors' Equity Association requiring all team members to be vaccinated for COVID-19 14 calendar days prior to in-person activities.

Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.