Company Info

Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States

Phone: 786-468-2000
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Company Profile

Tier Leader


Job ID:



Miami, FL, United States


Customer Service


$15.00 per hour

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Zip Code:


Employment Type:

Part time



Job Description:

The Adrienne Arsht Center for the Performing Arts of Miami-Dade County is seeking an experienced, skilled, and highly motivated Part-Time Tier Leader to support the House Managers.

FLSA Status: Part-time, Non-Exempt
Salary: $15.00 per hour

Basic Function

Reporting to the House Manager, a Tier Leader passionately leads all customer service efforts to meet the objectives of the Adrienne Arsht Center.  A Tier Leader will view all the organization’s activities, performances, programs, events, facilities, contacts and relationships as opportunities to serve as an ambassador.  The position leads others to deliver friendly, helpful service to our theater patrons providing a comfortable, safe and expectation exceeding experience.  As an ambassador of the Center a Tier Leader, provides solutions to issues as they arise, answer questions, and ensures safety.   This hands-on position leads ushers and key personnel in proactive and collaborate manner.

The following are examples of the various responsibilities. The job responsibilities are not limited to items on this list.
  • Supervise and assist in training ushers
  • Provide assistance to guests, ensuring their safety and security
  • Ensure correct and thorough communication to ushers
  • Act as liaison between guests, ushers and House Manager
  • Assist in the preparation and distribution of program books
  • Have a full working knowledge of the Center’s activities and campus


Job Requirements:

  • Ability to provide excellent guest service skills using sound judgment and discretion.
  • Must possess effective leadership, supervisory, interpersonal, and problem solving skills
  • Must be able to stand for long periods of time and be able to lift up to 40 pounds
  • Must be able to communicate well and work effectively with guests in a high-volume theater setting
  • Must be comfortable with heights
  • Must be able to work a flexible schedule that includes, nights and weekends
Ideal Experience
  • Understanding of how to function effectively in a multi-ethnic work environment and community.
  • Understanding of collaborative, team-oriented leadership style.
  • Ability to effectively multi-task.
Personal Characteristics

The Tier-Leader should be:
  • Action-oriented; a doer
  • Affable, easy to get to know
  • Determined and persistent
  • Highly energetic
  • Dedicated to accomplishing the organization’s goals
Physical Demands
  • While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
  • While performing the duties of this position, the employee may frequently lift and or move 40 pounds of materials.
  • The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.
Suggestions for candidates and expressions of interest should be addressed to:
Email:, with Part-time Tier Leader search on the title line.
Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.
The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and believes in the importance of having a diverse group of individuals both onstage and off.