The Box Office Manager oversees all box office operations for Miami New Drama productions, co-productions, and Colony Theatre rentals. This position thrives in a fast-paced environment and is energized by creating exemplary customer service making prospective patrons feel welcomed and informed about their theater experience.

Responsibilities

• Ensures the smooth daily operation of customer service and sales functions.

• Cultivates and maintains a solid, respectful working relationship 

• Maintains emergency processing plans for night of show system failures.

• Achieves a thorough understanding of the ticketing system, its hardware and software and its impact on other departments.

• Creates Box Office schedule to ensure coverage both daily and for performances.

• Hires, trains and supervises additional box office associates.

• Compiles and distributes daily sales and financial reports to related departments and to presenters upon their (reasonable) request for assigned shows and events.

• Prepares and submits box office statements for settlement and all pertinent records pertaining to settlement for assigned shows and events.

• Compiles and evaluates all sales data including individual walk-up, Internet, Call Center and subscriptions.

• Resolves formal ticketing complaints from patrons.

• Reviews and responds to any written complaints related to ticketing.

• Regularly communicates to marketing managers about ticket inventory, sales, and patron data working as a team to generate a plan for audience engagement

• Manages contractual, complimentary, house and presenters seat inventory and orders for assigned shows and events.

• Manages Miami New Drama membership and fulfillment

• Manages group sales and contracting

• Coordinates front of house operations with the House Manager

Submit resume to Jessica Kaschube, General Manager via email at jessica@miaminewdrama.org

Job Requirements

• Fluent spoken English and Spanish

• Friendly, outgoing with superior customer service skills

• Must be well organized and able to multitask

• Computer skills including but not limited to Word, Excel, Internet, and Outlook. 

• Previous Box Office experience a plus, specifically with Spectrix or Tessitura.
  
  Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.
  
  Due to COVID-19 and limited in-person activities, this position is seasonal limited to the Seven Deadly Sins production through January 2021. However, as more productions are planned, this position has the opportunity to move to a full-time salaried and benefitted position with the company.