Company Info
Phillip and Patricia Frost Museum of Science
1101 Biscayne Blvd
Miami, FL, United States

Phone: 3054349561
Web Site: https://www.frostscience.org/

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Company Profile




Membership Sales Associate (Part Time)


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Job ID:

1285

Location:

Miami, FL, United States

Category:

Sales

Salary:

$9-$10 per hour
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Job Views:

89

Zip Code:

33132

Employment Type:

Part time

Posted:

01.13.2020
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Job Description:

SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a result-driven part-time Membership Sales Associate. Responsibilities will include understanding the features and benefits of all membership packages that are available for purchase and being able to communicate effectively to customers and potential customers. You should be able to identify the needs of a customer, recognize their buying signals and close the deal without being aggressive. Additional opportunities for commission-based pay available.

Key Duties and Responsibilities: 

  • Understanding the features of all membership packages and providing customers with detailed information, including comparing different “membership models” and explanation of the financial and programmatic benefits of purchasing a museum membership
  • Converting purchased daily ticket visitors into customers by understanding their needs and interests, and matching them to the most appropriate membership
  • Lead recovery efforts via phone for declined credit card transactions and unrenewed memberships
  • Survey previous members to determine reasons for not renewing
  • Building a rapport with potential customers to improve the possibility of a future sale
  • Maintaining a customer database
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed
  • Maintaining reporting structures and recording sales and inventory on our CRM software
  • Collaboration with team members to reach sales targets
  • Assisting with the setup of on-site promotional displays

Salary:
$9- $10 per hour plus commission 

    Job Requirements:

    Minimum Job Qualifications/Requirements: 

    • High School diploma required or an equivalent combination of education and experience. A higher level of education preferred.
    • At least 1 year of floor-based retail sales experience with a proven track record of sales results
    • Excellent communication and interpersonal skills with a friendly manner and positive attitude
    • Strong customer service and negotiation skills with a passion for sales and customer satisfaction, ability to be competitive while maintaining the client’s best interests
    • The ability to stand and walk for extended periods of time
    • Availability on weekdays, weeknights, weekends, and holidays as scheduling requires
    • Fluency in English and Spanish

    Physical Demands:   

    • The working environment is both the interior and exterior spaces of the museum. Must be able to stand for long periods of time, move quickly from space to space to assist guests.
    • Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. 
    • Daily tasks require a variety of physical activities, related to walking, standing, stooping, sitting, reaching, lifting (up to 50 lbs.)

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently required to stand, sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.

    The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

     

    Equal Opportunity Employer M/F/D/V 

    Please apply online: https://www.frostscience.org/careers/