Company Info
Museum of Contemporary Art-North Miami
770 N.E. 125th Street
North Miami, FL, United States

Phone: (305) 893-6211
Web Site: www.mocanomi.org

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Company Profile




Visitor Services Manager


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Job ID:

1246

Location:

North Miami, FL, United States

Category:

Administrative Support, Customer Service

Salary:

per year
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Job Views:

248

Zip Code:

33161

Employment Type:

Full time

Posted:

10.04.2021
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Job Description:

The Visitor Services Manager is a dynamic, forward-facing member of the museum’s team that leads the museum’s engagement with daily visitors. Reporting to the Director of Operations, they are responsible for implementing a visitor-centric model of customer service and maintaining a nimble, efficient front of house operation.

Major Areas of Responsibility

The Visitor Services Manager will:
  • Oversee and manage the museum’s admissions desk, including greeting guests, processing admissions, and offering information about exhibitions on view.
  • Manage, schedule, and train a cohort of Visitor Services Associates, who are responsible for offering information to all visitors in-gallery, covering the front desk in the absence of the Manager, and maintaining general gallery security.
  • Supervise the museum’s contracted security staff.
  • Act as the first point of contact for all visitor questions, concerns, and complaints, and escalate such feedback to Senior Management as necessary.
  • Perform routine maintenance checks and report deficiencies and items for repair to the Building Manager.
  • Issue weekly reports to Senior Management, including admissions totals, zip code data, visitor feedback, and additions to the museum’s email list.
  • Implement policies of equity and inclusion, including compliance with the Americans with Disabilities Act.
  • Maintain the Museum Shop, including taking inventory and reordering product as necessary.
  • Open and close the museum building on weekends as necessary.

Job Requirements:

Qualifications
  • 2-3 years of experience in a customer service environment.
  • Superior verbal communication skills, as well as professional interpersonal skills.
  • Experience working with point of sale systems.
  • Ability to work well in a small, entrepreneurial team environment.
  • Experience working in the arts and culture sector strongly preferred. 
Requirements
  • High School Diploma required. Bachelor’s Degree preferred.
  • Mastery of Microsoft Office Suite
  • Experience with Point of Sale systems
Desired
  • Bilingual in English and Spanish or Haitian Creole
  • Experience with Altru or other databases

This is a full-time, salaried position with a Wednesday-Sunday schedule. The position will require some early morning and late evening hours as necessary. A level 2 background check will be required upon the offer of employment.

Reports to: Director of Operations

Supervises: Gallery Interpreters, Security

Compensation: Competitive salary commensurate with experience.

Applicants: Please email a cover letter, resume, and three references to tblack@mocanomi.org with subject VISITOR SERVICES MANAGER.  No phone calls please.
 
MOCA maintains a strong policy of equal employment opportunity for all employees and applicants for employment. The museum hires, trains, promotes, compensates and dismisses employees without regard for race, color, creed, religion, gender identity, sexual orientation, national origin, age, marital or veteran status, disability, citizenship, or political belief that does not prohibit performance of essential job functions. We are committed to building a culturally diverse staff and strongly encourage all qualified professionals to apply. 

ABOUT MOCA
 
Mission
MOCA North Miami presents contemporary art and its historical influences through exhibitions, educational programs, and collections. Inspired by its surrounding communities, MOCA connects diverse audiences and cultures by providing a welcoming place to encounter new ideas and voices, and nurturing a lifelong love of the arts.


Vision 
MOCA aspires to be a welcoming center at the heart of North Miami where art and art experiences flow in and out of the building — activating parks, schools, homes, and civic spaces; and connecting local and global conversations about art.


MOCA will tap into the cultural energy of the region to bring new art and perspectives to the public, building on North Miami’s legacy as a cultural destination. Visitors and the community can expect thought-provoking exhibitions that feature underexplored art and artists, and lift up diverse voices and stories.


MOCA will become known and respected locally and nationally for its innovative curatorial approach and research-driven exhibitions that are supported by educational programs for all ages. As a meeting place for cultural expressions and exchanges, MOCA will become a center for cross-cultural understanding and inclusion, connecting diverse communities through the arts.