Company Info
Phillip and Patricia Frost Museum of Science
1101 Biscayne Blvd
Miami, FL, United States

Phone: 3054349561
Web Site:

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Company Profile

IT Help Desk


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Miami, FL, United States


Database Management, Information Technology-Web-eCommerce, Web-E-commerce

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Employment Type:

Full time



Job Description:

SUMMARY: Reporting to the IT Manager, the IT Help Desk Specialist will need to set up, operate, maintain and repair computer equipment used throughout the Museum, such as laptop computers, desktop computers, cameras, projectors and other IT related equipment. This position will also support and maintain general technology based exhibits throughout the Museum.  


  • Investigate, troubleshoot and resolve (in real-time) issues reported to the Help Desk, via phone, e-mail or direct contact.
  • Document the issues reported to the Help Desk along with the resolution.
  • Provide prompt, courteous follow up on Help Desk Tickets.
  • Setup, maintain and help with technology needs in various Museum events.
  • Install and configure computer peripherals for Museum staff, interns and volunteers.
  • Provide IT support to onsite and remote users.
  • Maintain IT Help Desk schedule including coverage on weekends.
  • Configure and maintain network printers and copiers.
  • Be on-call outside of normal working hours during production periods, and in emergency situations.
  • Perform setups of portable setups for exhibits if needed.
  • Attend IT staff meetings and training sessions.
  • Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Manager and VP of Technology.  

Job Requirements:


  • Ability to work flexible hours including evenings and weekends.
  • Ability to learn new systems quickly
  • Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
  • Computer hardware and software troubleshooting for Microsoft Windows and Apple OSX.
  • Mobile device setup and troubleshooting; iOS, Android.
  • Advanced knowledge of Microsoft Office Applications; Outlook, Excel, Word, PowerPoint.
  • Wiping and reinstallation of computer operating systems, installation of drivers, local machine network configuration.
  • Restoring of computer backups from various sources; DropBox, Office 365, etc.
  • Basic understanding of IP Addressing, Subnets, VLANs.
  • Knowledge of networking services and protocols such as DNS, DHCP, RDP and SMTP.
  • Hands-on experience with Active Directory.
  • Excellent communication skills (verbal and written).
  • Excellent organizational and time management skills.
  • Strong attention to detail and ability to follow procedures.
  • Self-motivated and able to work independently as well as work effectively in a team environment. 


  • Associates or Technical Degree with 1 year of relevant experience.

NOTE: Unfortunately, submissions without salary requirement cannot be considered. 

Equal Opportunity Employer M/F/D/V

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Employee Benefits: