Company Info
Phillip and Patricia Frost Museum of Science
1101 Biscayne Blvd
Miami, FL, United States

Phone: 3054349561
Web Site: https://www.frostscience.org/

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Company Profile




Guest Experience Floor Supervisor


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Job ID:

1191

Location:

Miami, FL, United States

Category:

Customer Service, Member Services
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Job Views:

51

Zip Code:

33132

Employment Type:

Full time

Posted:

08.13.2019
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Job Description:

SUMMARY: The Patricia and Phillip Frost Museum of Science is seeking a full-time non-exempt Guest Experience Floor Supervisor to support the Guest Experience Manager. The Guest Experience Floor Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 75+ employees in a 365-day operation, the Guest Experience Floor Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Supports floor operations as necessary. Communicates effectively with other Guest Experience Managers, Volunteer Coordinators, and Membership personnel to provide consistent coverage and smooth operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for assisting in weekly preparation of guest experience team schedules, including special events scheduling; ensures that schedules are prepared accurately and on a timely basis. 
  • Responds immediately to all guest complaints and issues using best judgment to resolve the issue to the guest’s satisfaction on the spot.
  • Provides additional guest experience support (both front of the house and back of the house) as needed.
  • Other duties as assigned

Job Requirements:

EDUCATION and/or EXPERIENCE:

  • Associate’s or Bachelor’s degree, or 1-3 years of comparable experience in a hospitality/attraction environment
  • Experience with scheduling software programs; Microsoft Office and Excel

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Must present a mature, professional appearance with strong verbal communication skills
  • Must have the ability to maintain and project a calm, outward demeanor under stressful situations
  • Must demonstrate attention to detail in all matters
  • Ability to work evenings, holidays and weekends as scheduled
  • Fluency in English language (oral and written) required; oral fluency in Spanish strongly preferred
Please apply online: https://www.frostscience.org/careers/

Employee Benefits: http://www.frostscience.org/wp-content/uploads/2019/01/Frost-Science-FT-Employee-benefits.pdf