Company Info
Phillip and Patricia Frost Museum of Science
1101 Biscayne Blvd
Miami, FL, United States

Phone: 3054349561
Web Site: https://www.frostscience.org/

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Company Profile




Greeter/Sales Ambassador (Part Time)


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Job ID:

1190

Location:

Miami, FL, United States

Category:

Customer Service, Member Services

Salary:

$10.50 per hour
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Job Views:

240

Zip Code:

33132

Employment Type:

Part time

Posted:

10.22.2019
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Job Description:

SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a part-time Greeter/Sales Ambassador for the Guest Experience team. The Sales Ambassador is responsible for providing a welcoming environment while assisting with processing ticketing and membership sales. This team member is responsible for embodying the first impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while informing guests of exhibit options and performing technical tasks in the ticketing system (Tessitura). Must embrace and model outstanding customer service to all.


MUST BE AVAILABLE A MINIMUM OF 3 DAYS FROM 8:45am-6pm. MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS. 

KEY DUTIES AND RESPONSIBILITIES: 

  • Attend and actively participate in daily shift meetings
  • Sell admission tickets, check in members and process new guest memberships 
  • Actively encourage guests to become members through explanation of perks & benefits  
  • Assist guests with information and direction in the event of an emergency or evacuation  
  • Actively share knowledge of the exhibits/planetarium shows with guests to enhance the overall guest experience
  • Understand and adhere to department policies and procedures regarding cash handling and information security  
  • Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery  
  • Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily  
  • Identify and communicate areas of improvement and share with managers to maximize guest satisfaction  

Job Requirements:

MINIMUM JOB QUALIFICATIONS/EDUCATION:  

• High School diploma (minimum requirement); higher level of education preferred.  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:  

  • Previous retail and customer service experience in a high-volume environment
  • Must have cash handling experience  
  • Previous experience with Tessitura software a plus  
  • Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
  • Must embrace the multicultural differences of our staff and guests
  • Must be able to multitask and handle stressful situations in a fast-paced environment
  • Fluency in multiple languages is desirable
  • Must have strong oral and written communication skills
  • Must be a team player who can work under minimal supervision
  • Must show flexibility when asked to perform other tasks as needed

WORKING CONDITIONS AND PHYSICAL EFFORT: 

  • The working environment is both the interior and exterior spaces of the museum. Must be able to stand for long periods of time, move quickly from space to space to assist guests.
  • Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. 
  • Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, reaching, lifting (up to 50 lbs.)

Equal Opportunity Employer M/F/D/V 

Please apply online: https://www.frostscience.org/careers/