SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a part-time Greeter/Guest Ambassador for the Guest Experience department. The Guest Ambassador is responsible for providing a welcoming environment for all guests and members assisting with greeting and way-finding, delivering exhibit and ticket information, monitoring access points throughout the museum, and more. This team member is responsible for embodying the first and last impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while assisting guests with exhibit information, entry and exit, while adhering to safety standards and procedures. Must embrace and model outstanding customer service to all.
 

MUST BE AVAILABLE A MINIMUM OF 3 DAYS FROM 9am-6pm. MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS. 

KEY DUTIES AND RESPONSIBILITIES: 

• Attend and actively participate in daily shift meetings
• Actively engage guests and share knowledge of the exhibits/planetarium shows to enhance the overall guest experience
• Assist guests with information and direction in the event of an emergency or evacuation
• Understand and adhere to department policies and procedures regarding appearance, floor etiquette and overall safety 
• Utilize customer service training to identify guest issues and determine best course of action to provide guest recovery  
• Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily  
• Identify and communicate areas of improvement and share with managers to maximize guest satisfaction

MINIMUM JOB QUALIFICATIONS/EDUCATION: 

•  High School diploma (minimum requirement); higher level of education preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Customer service experience in a high-volume environment
• Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
• Must embrace the multicultural differences of our staff and guests
• Must be able to multitask and handle stressful situations in a fast-paced environment
• Fluency in multiple languages is desirable
• Must have strong oral and written communication skills
• Must be a team player who can work under minimal supervision
• Must show flexibility when asked to perform other tasks as needed

WORKING CONDITIONS AND PHYSICAL EFFORT: 

• The working environment is both the interior and exterior spaces of the museum. Must be able to stand for long periods of time, move quickly from space to space to assist guests.
• Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. 
• Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, reaching, lifting (up to 50 lbs.)

Equal Opportunity Employer M/F/D/V