Company Info

GableStage, Inc.
1200 Anastasia Ave Suite 230
Coral Gables, FL, United States

Phone: 3054461116
Web Site: www.gablestage.org

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Company Profile




Box Office Associate


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Job ID:

1094

Location:

Coral Gables, FL, United States

Category:

Customer Service, Member Services, Sales

Salary:

per week
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Job Views:

59

Zip Code:

33134

Employment Type:

Part time

Posted:

04.10.2019
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Job Description:

BOX OFFICE ASSOCIATE
Assist the Box Office Manager (BOM) with all day-to-day operations of the Box office including ticket and subscription sales as well as overseeing the Box Office operation in the absence of the BOM. 
 
Regular hours (non-show weeks): M-F 12-5 PM
Show week hours: M-W 12-5, Thu/Fri/Sat 12-8, Sun 12-7

Overall Responsibilities
  • Greet patrons in a warm manner
  • Clearly communicate information about performances, organization, neighborhood, aesthetic and mission
  • Conduct ticket sales by phone and in-person directly with patrons using Ovation Tix
  • Resolve patron issues promptly and effectively
  • Be the eyes and ears of the theatre concerning patron response, concerns, and ideas
  • Work with BOM to manage and maintain the ticketing database
  • Work with BOM to process Group Sales
  • Work with BOM process and record Gift Certificates
  • Work with BOM to produce accurate reports for the General Manager and Artistic Director
  • In the absence of the BOM, act as the interim BOM by resolving issues that arise as well as reporting to the General Manager and Artistic Director
QUALIFICATIONS

Skills
  • Exceptional conversation skills, verbal expression
  • A warm and approachable attitude
  • Working knowledge of Microsoft Office and Excel
  • Experience with ticketing software preferred
Experience
  • Previous customer service or box office experience preferred
  • Previous management experience is preferred but not required
  • Associate’s Degree or higher preferred

Qualities and Personality
  • A genuine interest in the arts and knowledge of live theatre
  • Enjoy speaking with and helping the general public
  • Able to work efficiently and calmly in a fast-paced environment
  • Ability to multi-function/prioritize and keep busy at all times
  • Ability to focus on details and work with numbers
  • A team player, willing to help in any tasks needed
  • Energetic, enthusiastic and always willing to help the theatre grow

Job Requirements:

Interested candidates should email a resume and a cover letter to Isabel Almaraz, General Manager, at isabel@gablestage.org No phone calls, please.